Delivery
International express shipping is available via DHL.
Within Cyprus, all orders are delivered by ACS Courier — FREE delivery.
Kindly note that we are unable to ship to the occupied areas of Northern Cyprus
Refund Policy
We strive to provide high-quality services and ensure customer satisfaction.
If you are not satisfied with your purchase, you may request a refund according to the terms described below.
1. Eligibility for Refunds
Refund requests may be approved if the following conditions are met:
• The request is submitted within 14 days of the purchase date.
• The service or product has not been fully used or delivered.
• Proof of purchase is provided (such as an order number or payment confirmation).
2. Non-Refundable Situations
We reserve the right to decline a refund request in the following situations:
• The service or product has already been fully delivered or used.
• The request is made more than 14 days after the purchase.
• There is evidence of misuse or abuse of the refund policy.
3. How to Request a Refund
To request a refund, please contact us by email and include the following information:
• Your name
• Order number
• Date of purchase
• Reason for the refund request
Send your request to:
Email: mycheroom@gmail.com
We will review your request and respond within 3–5 business days.
4. Refund Method
If your refund is approved, the payment will be returned using the same payment method used for the original transaction, unless otherwise agreed.
Please note that it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
5. Contact
If you have any questions regarding refunds or our services, please contact us at:
mycheroom@gmail.com
Businesses name: Cheredniuk Alina
Tax No: 3333216622
Address: Ukraine, 54000, Mykolaiv, st. Kashtanova 2a.